How can we help you?
Find answers to common questions or contact our support team
Frequently Asked Questions
Booking & Reservations
How do I book a tour?
To book a tour, simply browse our available tours, select your preferred dates, and follow the booking process. You'll need to provide your personal information and payment details.
What is your cancellation policy?
Our cancellation policy varies by tour type. Generally, cancellations made more than 30 days before departure receive a full refund, while cancellations within 30 days may incur fees.
What payment methods do you accept?
We accept major credit cards, bank transfers, and PayPal. Some tours may also offer installment payment options.
Account & Profile
How do I create an account?
Click the 'Register' button in the top right corner, fill in your details, and verify your email address to create an account.
How can I reset my password?
Click 'Forgot Password' on the login page, enter your email, and follow the instructions sent to your inbox.
How do I update my profile information?
Log in to your account, go to 'My Profile', and click 'Edit Profile' to update your information.
Agency Partners
How can I become an agency partner?
Visit our Agency Registration page, complete the application form, and submit the required documents for review.
What is the verification process?
We verify all agency partners through document checks, background verification, and quality assessments to ensure reliability.
What is your commission structure?
Our commission structure is competitive and varies based on tour type and volume. Contact our partnership team for details.
Contact Support
Send us a message
Fill out the form below and we'll get back to you as soon as possible
Direct Contact
You can also reach us through these channels
+90 551 093 01 93
Available 24/7
support@ziyareh.com
Response within 24 hours
Live Chat Support
Available 9:00 - 18:00 (GMT+3)
Common Issues
Technical Issues
Experiencing problems with the website or app?
Try clearing your browser cache, updating your browser, or using a different device. If the issue persists, contact our technical support.
Payment Problems
Having trouble with payments or refunds?
Check your payment method details, ensure sufficient funds, and verify your bank's security settings. Contact support if the issue continues.
Account Access
Can't access your account?
Use the password reset option or contact support for account recovery assistance.